Booking games
Key info before and after playing
23 articles
General information
FAQs about games & bookings
- How can I join a game through Wellhub (Gympass)?Steps for Wellhub members to join an FC Urban game.
- How can I join a game through Urban Sports Club?Steps for Urban Sports Club members to join an FC Urban game.
- How can I cancel a game?
- What is the game's cancellation policy?
- I can’t book a game – Why?
- Why is my game canceled?
- How are games balanced?
- Are there women-only games?Where FC Urban offers women-only games and how to start them in your city.
- How far in advance can I book my games?
- I want to play in a different city
- How can I join a game through Classpass?
- Can I add my own game to the app?
- Can’t find a game that works for you? Help us improve!
On game day
Get ready! All you need to know
- My game is not full - Will it go ahead?
- How do I report a problem with a player or Master?What to do if something went wrong on the pitch, and what happens after you report it.
- Why Fair Play matters in our games
- When to arrive & how to find us
- What to bring & wear
- My preferred game is full - What can I do?
- Bad weather – Will my game go ahead?
- I lost something in my last game - What can I do?