Seeing a charge you didn't expect? These are the most common reasons and what to do.
1. Your membership renewed
Memberships renew automatically every 4 weeks. Check your renewal date in Profile > Settings > My Membership.
2. You cancelled after your renewal date
A cancellation stops the next renewal, not one that already happened. If you cancelled just after your renewal date, that period is charged and you can play until it ends.
3. You signed up for a plan without a free trial
Some plans, like Intro, don't include a free trial. They're charged as soon as you subscribe.
4. Your trial ended
If you didn't cancel before the end of your free trial, your first payment is taken automatically.
5. You see the same amount twice
Often only one payment went through. The other is a pending or reserved amount, a temporary hold by your bank. It disappears from your statement on its own, usually within a few working days, and no money is taken.
What to do
Check in your banking app whether the charge is completed or still pending.
If it's pending, wait a few working days for it to drop off.
If you still think something is wrong, send us a message in the Support chat with the date, amount and a screenshot. We'll check it and refund anything that was charged by mistake.