If a membership payment fails, the invoice stays open and your account is blocked until it's paid. While it's blocked you can't book games.
Why did my payment fail?
Your card has expired or was replaced
Not enough balance on the card or account at the moment of renewal
Your bank declined the payment
How to fix it
Open the FC Urban app. You'll see a popup about your open invoice.
Pay the open invoice straight from the popup. You can use a different card or payment method if your old one doesn't work.
Once the payment is through, your account is unblocked right away and you can book again.
I don't recognise the invoice
Sometimes an old or duplicate invoice stays open, for example after reinstalling the app. Don't pay it. Send us a message with the email of your account. We'll check it, and if the invoice shouldn't be there we'll remove it and unblock your account.
I had cancelled my membership
If your membership was cancelled because of an unpaid invoice and you want to play again, message us. We'll check whether you only need to pay the open invoice or start a new period.
Reach us via the Support chat in the app (Profile > Settings > Support)