Penalties help keep games on time and friendly. The goal is not to punish players, but to protect well-organised, fun games.
The penalty types
Late cancellation: handled automatically by the app, you don't need to do anything. Cancelling within 10 hours of kick-off costs the game credits plus 10 credits; within 2 hours it costs the game credits plus 20 credits.
No-show: simply don't check the player in. When you finalise the game, the app asks you to confirm the no-show. The player loses 20 extra credits.
Late: only when a player arrives more than 10 minutes after kick-off. Report it in the app (10 extra credits). Be flexible: a few minutes late, or late with a good reason or a message in advance, gets a warning, not a penalty.
Bad behaviour or abuse: dangerous, aggressive or abusive behaviour gets a red card (30 extra credits). Tell us what happened; FC Urban decides if a ban is needed.
How to give a penalty
Open your game in the app and tap Report player.
Choose the player and tap Continue.
Choose the penalty type, add a short note (for example "15 minutes late") and tap Report a penalty.
You can give a player more than one penalty, for example for being late and for a bad tackle.
Appeals
Players see the penalty in their transaction history and can appeal within 12 hours after the game is finalised. Our support team reviews every appeal and lets the player know the outcome.
Always do the check-ins carefully, so nobody gets a no-show by mistake.