New - December 2025
Your complete credit transaction history is available in the FC Urban app:
Open the FC Urban app
Go to "My Games"
Look at the credit balance card at the top
Tap "View My History"
You'll see:
(➕) icons : Credits added (subscription, packages, refunds)
(➖) icons: Credits used for games
Dates: Exact timestamp for each transaction
This feature helps you understand your credit usage patterns and plan better for upcoming games!
How to Resolve Credit Balance and Payment Issues in FC Urban
If you are experiencing issues with your credit balance or payments in FC Urban, this guide will help you understand the possible reasons and steps to resolve them.
Understanding Credit Balance Issues
Rollover Credits and Maximum Credit Cap
If your account has a maximum credit cap (e.g., 140), any rollover credits may not be visible while you are at the cap. To access these credits:
Use your visible credits first to bring your balance below the cap.
If additional rollover credits do not appear after your balance is below the cap, they may need to be manually added to your account.
Check your transaction history and credit balance details to verify the missing credits.
If the issue persists, contact support with your transaction history and credit balance details to restore the missing rollover credits.
Resolving Payment Discrepancies
Purchased Credits Not Appearing
If your purchased credits do not appear after a transaction, it may be due to a failed payment attempt. Here’s what you need to know:
When a payment fails, no credits are added to your account.
Any pending charges you see should be reversed automatically by your bank.
You will not be billed for failed transactions, and funds should return to your account without requiring further action.
If you notice multiple charges or the issue persists, monitor your bank account for reversals or contact your bank for clarification.
Summary
For credit balance issues, ensure your account is below the maximum credit cap and verify your transaction history.
For payment discrepancies, check for failed transactions and pending charge reversals.
If you need further assistance, contact FC Urban support with the relevant details to resolve your issue efficiently.