Injured, travelling or just need a break? Here are your options.
Pause or cancel
Pause: all 4-week plans can be paused for 2 or 4 weeks, up to 2 times per year. Go to Profile > Settings > My Membership. A pause starts right away and cancels the games you've booked.
Need a longer break? Pauses can't be extended. Cancel your membership and rejoin when you're ready.
Yearly plans can't be paused. If you need a break on a yearly plan, contact us.
What happens to your credits when you pause
During the pause: your plan credits go to 0. You're not billed while paused.
Pay-per-game credits: these stay on your account.
When you resume: you get a fresh, full batch of plan credits (for example, 40 on Lite), not the leftover from before. So you're not worse off.
If you cancel instead
Your membership stays active until the end of your paid period. After that, unused plan credits are removed.
Refunds and exceptions
We don't refund unused credits or missed games, including for injury or illness, and we don't make individual exceptions to the pause or cancellation rules. If you cancel a game late because of sudden illness, the late cancellation still applies.
FAQ
Can I play while paused?
No. You can't book or join games until you resume.
Can I come back sooner?
Yes. Resume anytime in Profile > Settings > My Membership. Your plan reactivates straight away.
Do my credits roll over?
Plan credits don't roll over: they're valid for one 4-week cycle. Pay-per-game credits never expire and stay on your account, also after your membership ends.