Immediate effects:
Your membership continues until the end of your current billing period
You can continue using your credits until your membership ends
You can still book games and access all member benefits
At the end of your membership period:
All unused subscription credits are removed from your account
Any purchased pay per game credits remain valid throughout your subscription
You lose access to member benefits and bonus games
Before you cancel:
Check your credit balance in "My Games"
Check your next renewal date in Profile > Settings > My Membership so you know exactly how long you have left
Book any upcoming games you want to play
You will lose all stats when you cancel Your stats and game history are preserved — if you rejoin in the future, everything will be right where you left it
If you're unable to use your credits due to injury or other reasons, consider pausing your membership for one month to preserve your credits
If you anticipate being unable to play for an extended period, switching to a pay-as-you-go model might be a better option
For personal schedule constraints, you can cancel your membership and reactivate it later when convenient
Thinking of taking a short break? Pause instead! If you're stepping away temporarily, pausing your membership may be a better option than cancelling. It lets you hold your plan and credits without being charged — available on Smart and Ultimate plans.
Important: Credits cannot be refunded or transferred to another account. We recommend using all your credits before your membership ends. Refunds are not provided for unused credits, missed games, or personal circumstances, ensuring consistency with our subscription terms.
FAQs
Can I get a refund for unused credits if I’m injured? No, refunds are not provided for unused credits due to injury. However, you can pause your membership for one month to preserve your credits.
Are unused credits rolled over to the next membership cycle? No, unused credits cannot be rolled over and must be used within the same membership cycle.
Can I get a refund for missed games due to injury? No, refunds are not offered for missed games, even if the reason is an injury.
What if I can’t play due to personal schedule constraints? Refunds are not provided for personal circumstances such as a busy schedule or academic deadlines. You can cancel your membership to avoid future charges and reactivate it later.
What should I do if I can’t play for an extended period? If you can’t play for an extended period, consider switching to a pay-as-you-go model until you are ready to resume regular play.