The penalty system is a way to keep games fair, reliable, and enjoyable for everyone. If you’re late, cancel too late, don’t show up, or behave badly, you can receive a penalty. When players don’t show up, you won’t get the best possible experience. And when behaviour gets out of hand, the fun disappears. Penalties are deducted in credits and are always tied to a specific game. If you cancel a game late, your account will not be blocked, but late cancellations result in additional credit deductions. This ensures players remain mindful of their commitments while allowing some flexibility for unforeseen circumstances.
Why did we introduce this system?
Because one no-show or a bad attitude can ruin a game for everyone.
The penalty system helps to:
Make sure players show up on time
Protect players and Masters from repeated no-shows
Encourage fair play and good behaviour
Highlight the importance of cancelling bookings in advance to avoid higher penalties for no-shows compared to late cancellations.
It’s not meant to punish, but to keep the experience fun and reliable. Penalty-free exceptions are not granted for cancellations due to illness or similar personal reasons. It is always better to cancel your booking rather than not show up, as no-shows carry greater penalties.