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I can't verify my account. What can I do?

What to try when the verification email or code doesn't arrive or doesn't work.

If you can't finish verifying your account, try these steps first.

  1. Check your spam or promotions folder. The verification email sometimes lands there.

  2. Check the email address. A small typo means the email goes to the wrong inbox. If it's wrong, sign up again with the correct address.

  3. Request a new email or code. Older links and codes stop working, so always use the newest one.

  4. Wait a few minutes. Emails can take a little while to arrive.

Still stuck?

Send us a message in the Support chat or email [email protected]. Tell us the email address you signed up with and what you see on screen (a screenshot helps). We'll sort it out for you.

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